Customer Reviews

Purchasing a car from a dealership from another state concerned me, but I was very satisfied with how Perry at Stephens of Bennington worked with me, answered all my questions and set very good expectations. I was able to then sign and take my vehicle easily. Thanks again Perry and Larry!

Our salesman Matt Cross provided us an impeccable, hassle free experience buying our new vehicle!

We worked with Matt Cross. We were looking at a used Gladiator and ended up buying a new one. Matt was so patient with us. He answered all the questions we had about the vehicle. He was very knowledgeable and we loved working with him. We will definitely recommend him to any of our friends looking for a vehicle

I had a great buying experience here at Stephen’s Auto. My car salesman- Perry, was wonderful and super transparent about the vehicle, buying process and everything in between. After spending months on end going to different dealerships, I am pleased to say I was able to settle on a wonderful car at a great price and I would recommend anyone to come to these guys!!

Nick in sales was great to deal with…very personable as well as knowledgeable. He made the process of buying a new truck extremely easy! I would definitely go back for service and future car purchases.

Bought a 2018 Toyota Tundra Crewmax from Stephens Auto… Matt Cross did an outstanding job of answering all my questions and making sure that the vehicle was in perfect shape and insured that all the paperwork was in order. I would recommend when you’re in looking for a vehicle that you would see Matt.

Awesome

Great Service

Nick you and your team at Stephen’s are the best! Would recommend anyone to Stephen’s to purchase a vehicle!!!

Thank you Nick and Larry for getting me into my new Dodge Durango RT. The whole experience has been positive working with Stephens. I highly recommend this dealership for your next auto needs.

Thank you Nick & Larry for everything. You both went out of your way to make the deal happen. Would definitely recommend Stephens for any and all your automotive needs. Great price ,great service will send to any friends or family members looking for a great deal. Live about an hour away and will be bring our vehicle to them for service as needed. You will not be disappointed .

Both Nick and Larry have been amazing to work with. We have just purchased three vehicles within six days from here and it was our first time working with this dealership. They were responsive, agreeable to push for the best easy to work with and very friendly. I would highly recommend this dealership over any other that I’ve been to in Berkshire County Massachusetts. Right over the line in Bennington VT and well worth the just under an hour drive. Thank you, Nick and Larry for all of your support. We will certainly spread the word about buying from Stephens. - Lisa Echard

Bought a nice used Cadillac from Perry and team and had a great experience!

Nick was an amazing salesman. Everything went fast and smooth and he was extremely friendly and helpful 😊

Awesome service and support all around! After expressing interest in a car that was listed on its site, the manager sent me an email providing his contact info in case I needed anything, but letting me know he had passed my question to a sales rep. Nick, my sales representative, was very communicative and helpful, answering all of my questions right away. When the Jeep I was initially interested in didn’t work out, Nick worked to find something based on my specific search criteria and not trying to sell me just anything. Real human help, not bots. For some of the standard service, Conner the service manager was clear and direct and made sure my new (used) beautiful Wrangler got what it needed and back to me efficiently. Thank you, Stephens!

Thank you to Perry for helping get us into our new vehicle whole team is great

Thank you to Perry helped us get into our new grand Cherokee

I worked with Nick to purchase a 2025 jeep wrangler. Nick made process absolutely seamless! Highly recommend, everyone at dealership was wonderful to deal with! Thanks so much to Nick and everyone there!

I recently bought a car from Stephens. Perry was the sales person I had the privilege of working with. He was friendly, knowledgeable and extremely competent. He really went
above and beyond! Perry knew I had a small budget to work with; got me a sweet ride and treated me as though I was buying the most expensive car on the lot! If a friend of mine is looking to purchase a car, I will send them to Stephens of Bennington, and I will encourage them to ask for Perry!

Poor service after purchasing new truck

I bought a new 2021 Jeep Gladiator from Stephen’s a few years ago. It was a great truck for me until it wasn’t enough anymore. I needed greater towing capacity so I was looking to upgrade and reached back out to Stephen’s. They found me exactly what I wanted and had it delivered. Really appreciate Nick and Jason taking great care of their customers!

Thank you Nick for getting us the best possible deal , love the new Rubicon, everything was wicked easy !!!! Thank you again Nick !!!

When was looking to replace my older 2500 I shopped around online and Stephens had the new truck I was looking for at the right price and stopped to see the truck. In my 40yrs of buy new vehicles Stephens was by far the best experience. My salesman Nick Lloyd was great to deal with from answering questions to the final sale. I will recommend them to anyone looking for a new CDJR vehicle.

I brought my car in for repairs to the service department. While it was there . I handed my keys to the service department. I was no longer In possession of my keys or my car . It was broken into on 10/20/2023
When I picked my car up on Monday 10/23/2023 I noticed a very sentimental item missing from my car . I went back into the service department and mentioned this to the service advisor. She didn’t know what I was talking about. Immediately the service manager came out of his office asking me what was missing. We walked outside to my car. I showed him . He looked through my car. Didn’t ask if anything else was missing. He mentioned that his detailed department might of knocked it off . It was at the end of the day . He would check with the next day. I noticed the next morning my prescription sunglasses were missing . I called the Service manager. He sold me I was the 4th call that morning. That his vehicle was broken into as well over the weekend. He had left his vehicle at the dealership as well. He asked me to file a police report I did . I asked if the police came to investigate the break in of the night when it happened. He said no . I ask why ? He said he was wondering about that as well. Why wouldn’t the police not come to a Major Dealership when Apparently 6- locked Car alarms are going off. No answer to that from the dealership or police. I asked the service manager why didn’t anyone from that works at the dealership come to check on the Alarms going off. His answer was We were closed!!!!!!! Really
You have 6- car alarms going off and no one goes to check on there Dealership!!!!!!
I was Told verbally by the service manager many times I would be compensated for my car being broken into. I asked several times why it was taking so long. One of his excuses was the owner was away!!!!
All I kept getting was excuses and jerked around.
The service manager finally told me to talk to the General Manager. Im sure he got tired of dealing with me . Since I told him how I felt about being jerked around.
I talked to the GM
He told me that they aren’t responsible for my car getting broken into while it was at there dealership.
Mind you . They had my keys and my car . Not me . It was parked in there private parking lot. On their private property. Being served by there Dealership.
I was Told by there GM Jason West that it’s like going to the grocery store. If my car gets broken into while I’m getting groceries the grocery store isn’t responsible!!!!!
Im sorry!!!!!
Did I give the grocery store my keys to my car for them to do repairs on my car . It’s not the same as going to the grocery store. He talked down to me .
Well I Lost it !!!!!!’
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
I was Lied to By The Service Manager Nathaniel Brown!!!!!
My point is don’t leave anything in your vehicle if you are getting your car serviced at this dealership.
They do not care about the customer. If they did they would want to make this right and not loose a customer.
They don’t care !!!!!
Nathaniel knew the whole time he was looking through my car that my car had been broken into and said nothing. How I know. His vehicle was broken into as well. He has mentioned every time I asked him about when Im going to get compensation. Im sure he has been compensated. Also the GM told me I have to file a claim with my insurance company. That was never told to me by The Service Manager. Not once.
Why should I file a claim with my insurance company when I wasn’t even in possession of my car or keys . They where . They are responsible!!!!!!!!!
Im not Done !!!!!!!!
It’s not about the money. It’s about being lied to!!!!
Being talked to like I’m stupid!!!!
It’s about how I was treated.!!!!
This dealership really doesn’t care about the customer. If they did . They would make this right.
They have showed me they don’t!!!!!!!

Daris Carter, Helped me to the fullest! Thank you!

Easiest car buying process ever. Keith was awesome. Everything other than deposit and paperwork done over the phone. Stayed in communication and made sure I was comfortable through whole process. He found my exact car after 3 days of searching. Did the numbers and was spot on my budget. Didn't try to up sell or do some snake car salesman stuff. TOP NOTCH SALESMAN. Larry is finance was the best. My paperwork and down payment maybe took 10 minutes. He had everything done and ready to go. Didn't try to up sell me either, listened to what I wanted, and was ready for me with all the paperwork in order, ready to go. Again, NO snakes car salesman tricks. Best place to buy a car. Ask for Keith and Larry, they will take care of you.

The experience I had when I picked up my jeep rubicon yesterday from your dealership was the best I ever had! Jason the salesperson, I dealt with , was very professional. He went over everything with me step by step and made sure I understood everything. I would recommend this dealership to anyone that wanted to purchase one! once again, thank you Jason for everything
Also I can’t forget to thank Nick for his assistance as well. It was a pleasure working with the both of you!

Larry and Nick listened to me and my needs .Two wonderful people. Larry made the deal work . And I love my new vehicle. And if iI have any questions or problems I know they will take care of me .A great place to do business.

Larry and Nick were very helpful and listen to my needs. very curtious and are willing to help with any questions or problems that I have. always have time for me. all in all a great place to do business. I know I can trust them with any question or problem that I have that may arise.

Thank you Keith Sullivan for helping me get the vehicle i wanted! You made it very easy! Sending all friend and family to see you!!

I recently purchased vehicles through Keith. He did a great job of walking me through the process. Answered all my questions as well educated me on the workings of the autos.

he is a great asset to your organization

Jason at Sales was extremely attentive and cooperative during the sale of my new Dodge ram 2500 5 stars!

I wish I could leave no stars! couldn’t care less about their quality of their work or customer service. Condescending and deceitful. That goes for the GM Jason, and the new service manager (lot of turnover), and female service writer. I have taken my warranty vehicle there for many years. I have had other issues but chose to give them the benefit of the doubt once (I should not have). One of my older services under warranty they dropped my car when it was on a lift and dented one of my doors pretty good. Because of the color of my car and the placement it was a costly repair due to color matching. They told me they would cover it and get it fixed. I thanked them and I appreciated their honesty. We agreed i would deal with it next time I had service with them. Next time I had service I also got my own quote for the repair (considering they do not do bodywork themselves) I said I want to take it somewhere closer to me that I know is good with body work. Jason the GM had a problem with me doing my work somewhere they didn’t get a discount. I told them well that is their problem considering they damage my car! Also repairing it were they wanted would’ve been far more inconvenient for me. It took MANY phone calls with him that eventually ended in a yelling match because each time he’d tell me they would pay the repair and then would go back on his word! acting like we never discussed it !!! INFURIATING!! He spoke very condescendingly to me as if he could talk me into doing whatever he thought was best for them. I had to threaten Jason with legal action to get that payment. As unhappy as I was with that GM’s service I was trying not to hold it against the service center, who I thought were decent. My treatments after that was pretty bad they were rude and seem to have the same deceitful tactics. At today’s service visit they tried charging me to have my vehicle diagnosed when I was taking it in for service work. For almost 4+ years I’ve always taken it there for service work only with the exception of oil changes. I do this because I have a very good warranty, and because they’re a bit of a drive for me. Well when I let them know I wasn’t paying separately for the diagnosis (but I was still making plans to have all the work done as soon as they have the parts ordered ) things got ugly they refused to give me back my keys, I let them know they had never made it clear that they were charging me separately today JUST TO DIAGNOSE! They showed me paperwork that also did not indicate this. I have never paid for diagnostics there. I’ve always had my quoted work done by them. The quote for the work they claim my warranty won’t cover was extremely high and even if I was going to get it done I felt like it wasn’t probably a very fair quote. I feel they are more than likely being spiteful. To make Insults worse the scummy female service writer made a loud comment that I could “just take my vehicle to Bedard brothers”(A larger Chrysler dealership that is closer to me) well I made a comment how that might be in poor taste to try to chase away customers they do have as their business seems to be struggling a bit. If they didn’t know, I took it to them because I believe they did a more considerate thoughtful job. When I started going there the service manager was somebody I knew a little bit and lived local to me. I knew him to be very good and honest. Maybe I should’ve taken a hint when he left and the following service manager behind him also left all within several years. Well now I will not service my vehicle there anymore. I won’t buy a vehicle at there dealership (which I planned on doing there when this vehicle ran its warranty out) . I don’t understand there very underhanded and unproductive way of doing business?!? If I can make any suggestion I suggest AS STEVENSON’S DID TODAY….go to a bigger better dealership!

Easy in and out deal. I asked for no hassle and I got it. Start to finish 3 hours.
Thanks Keith, Larry and the rest of the crew!

Nick is an amazing sales leader. He answered all my questions and made me feel welcomed.

SO impressed with the service I received from Keith Sullivan, Larry and everyone else who had a hand in getting me my new vehicle. Being out of state (Ohio) and on bedrest stopped me from driving to get get what I wanted. I found my Jeep online and the fine folks at Stephens of Bennington made it happen. Delivering it all the way to Ohio for an in need pregnant mama. Thank you ALL so very much!!

Worked with Nick, he was very helpful and made the buying experience enjoyable, smooth and fast

One of the best car shopping experiences I have ever had. Much better than the dealer up the street near Home Depot. Keep up the good work . Told ya Keith i would be back and I'll be back again...

I am pleased with the whole process. I think the service was very good and I am excited about the new car

I'm giving Stevens Dodge Chrysler five stars for how they handled my recent purchase of a 2021 Dodge Ram pickup. I started leasing Dodge Rams in 2014 for my business. I fell in love with them the first time I drove them. My first truck came from zappone in Granville New York and had a good experience with them. The next truck in 2016 that I leased, came from Stevens here in Bennington Vermont. It was nice to deal local and my experience with them was outstanding in both sales and service. The third ran that I got in 2019 came from Leah in Albany. I went there because they supposedly had great sales and leasing programs that couldn't be beat from anywhere in the Capital District area. I mistakenly went ahead and leased from them and it was not a very good experience. Bigger isn't always better! Not only wasn't I told about the terms of the lease and the contract, I got stuck with several thousand dollars worth of fees because they said I went outside of the contract parameters and I owe them $2,000. It did not make me very happy to know that it was because I wasn't clear on any of the least issues until after the fact. I found it a bit deceptive! Just three weeks ago at the end of April I went back to Stevens and despite the fact I went with Leah the last time they welcomed me with open arms and again I experienced outstanding sales and service and help to purchase the new 2021 Dodge Ram Sport. Things couldn't have gone smoother, everything was explained, and I was happy to see Keith Sullivan who used to work at the Nissan dealership in town and I had previous experience with, under the employ of Stevens and he was my salesperson. Outstanding individual! Jason, the manager or owner also got involved and help facilitate a great deal with great terms and financing. I made a mistake in the past but I will make sure in the future I won't go anywhere else except Stevens here in Bennington. Do everyone at the shop, for their help and consideration and delivering a great product in a timely manner. I'm a very happy camper!

Quick, easy, smooth experience...got the truck I wanted/needed at the price I wanted/needed.

I have been leasing cars from Stephens of Bennington for Quite a few years and decided to buy a 2022 Jeep Willys Sport from this friendly dealership.
If I have a question or need advice - Jason, Blake, Larry and all the service staff were always very supportive. I will gladly recommend Stephens CDJ to
anyone wishing to buy a new or used car. Sincerely, Gail Beauregard

Blake McKee is the best salesman in the town of Bennington. I would highly recommend him to anyone. He always gets you the best deal. Thank you again Blake! Vern and Marta

brought vehicle in to trade. got a grand cherokee and love it. easy transaction def recommend

Purchased a new 2021 RAM 2500 on 07/29/21. From contacting Nick in sales to getting the financing arranged, this was probably the best experience I've had trading in one truck and purchasing a new one. I was amazed at how quick the whole deal went through. Nick was extremely helpful throughout the process and made it seamless when I arrived at the dealership. He even helped get my fifth wheel hitch installed. Definitely worth the three hour drive. Have told several folks about the positive experience. Will shop there again.

Excellent customer service with Nick and Larry and they made the experience of buying a car a pleasant one!

Keith helped to make a unexpected deal for me really quick. Great service along with fair offer. Thank you as well to the rest of the team for making this change in the deal quickly.

Keith went out of his way to make buying our new truck a quick easy experience. Everyone was helpful and generous. Would highly recommend Keith as a saleman to anyone he was great!

We recently leased another vehicle here. Nick and Larry listened to our needs and helped us through the entire process. It went seamlessly ❤️

GOOD PEOPLE TO DEAL WITH

Keith was great! We couldn’t have asked for better service!!

Keith was a pleasure to work with. The whole dealership wasn't pressuring or using annoying sales tactics. It was nice and relaxing. Thanks!

Best car buying experience. Quick, easy, professional.

Thank you To our salesperson, Keith!

Everyone was great! They had vehicles in stock!!! Fast, friendly service. Test drive to ownership. We were driving a new Jeep in 2.5 hours

Great experience with Kieth and staff , highly recommended dealership.

Had a great experience with Kieth Sullvan , made process easy .

Best customer service I have seen at a car dealership in a very long time. I will be coming back here again.

This was such an easy experience. I had ken as a salesman and he was great.

The best

Excellent service . Keith was very easy to deal with and very helpful. Painless process from start to finish

Everyone at Shepherd cjd was good to work with and knowledgeable about their products look forward to doing future business with them

Bought a new Jeep. Keith was wonderful to work with. He is very professional and made the sale smooth and quick.

Everything was quick and easy and everyone was very helpful had a great experience

Thanks to Keith for finding the perfect vehicle for me, not providing false expectations and making the process easy. It was a pleasure working with you.

We inquired online about trading our 208 Charger for a 2021 Ram 1500. We received a call from Nick within two hours after submitting the inquiry. After some discussion I called back and spoke with the GM Jason (Nick was tied up).

Jason was extremely helpful and got all of the information needed to get an approval.

Nick finished the deal and was prompt in getting all of the required documents.

When taking delivery of the truck Nick and finance went above and beyond to get us into the truck and out of the lot with zero issues.

Thank you to everyone at Stephens. You guys have a great team over there. This was by far the best car buying experience I have had and I will return in the future for any other car purchases!

Keith was great to deal with. This is our 6th vehicle we have purched thru Stephen's. Always a pleasure to deal with. Great deals and terrific service.

Very good experience. Everything made easy.

Keith was awesome to work with! He responded to emails lightening quick and got the whole deal done so easily! Thank you for making this happen!

I can't say enough great things about Stephen's Bennington location, especially my Salesman, Nick Lloyd and the Sales Manager, Larry Cole. These gentlemen gave me EVERYTHING I wanted and more, and I walked out of the dealership feeling like I was treated like family. I will be buying all of my vehicles from them in the future!!

Great experience as usual! Sale completed timely, I appreciate that! Thank you!

Good experience with Nick and Larry! Thanks for making the purchase of the 2021 Jeep Wrangler possible!

Big thanks to Keith and Larry for getting my family into our new AWD Pacifica! A very quick and smooth process with a great deal. Highly recommended.

We are new to the area and we have used Stephens several times in a few weeks. The building is beautiful and even with the bad weather they keep the place immaculate. The service center guys are amazing and I’ve already left feed back for them. We just purchased a truck from the lot. Keith was our salesman. He is amazing. He’s a straight shooter which we really appreciate, but he worked hard for us, giving us a good deal with our trade in and making the purchase process a walk in the park. Thank you guys we will be back!!!

Buying a vehicle over the phone is something I never did. When my internet search found a truck that hit my criteria and told me it was almost 3 hours away, I was worried about how this would go. When I called Stephens, Keith answered the phone and was honest and authentic during our conversation. He answered my questions and followed up with the questions he couldn't answer right off the tip of his tongue. After a series of phone calls and documents shared over the internet I was scheduled to pick up my truck in a few days. We loaded the family in the van and headed to Bennington. Once onsite the process was seamless and there wasn't any hidden agendas with add-ons or pressures, it was great. If it weren't for how much time I was on hold with my Insurance company (to get truck on policy), we might have been in and out in less than 30 minutes!! My wife and 2 of my younger children enjoyed the waiting room area and the atmosphere of the place was inviting. Keith had the truck warmed up and it was ready to throw the kids in to head home. The company is doing great work following safety protocols for COVID and overall I wouldn't bat an eye taking the drive to go purchase another truck in the future. Thanks Keith and Larry and all of those behind the scenes.

ps there is a diner in town, the Sunny Side Diner, which is a great post vehicle purchase eatery!!

i recently purchased a 2019 ram laramie and nick was my salesman, he made the truck shopping very easy, relaxing and enjoyable. nick was pleasant to deal with and did not waste my time, i would recomend all my freinds to stephens of bennington thank you nick, jack skellie

The availability of the internet has made shopping for a new vehicle easier in many ways, but working with a local dealer that appreciates your business completes the experience. Both the internet website and interpersonal experience I had with Stephens CDJR of Bennington were awesome.

I located a Ram (1500 Built to Serve Edition Crew Cab with Bighorn Level 2 equipment and the 5.7L MDS VVT eTorque motor) on their website. The website was extremely well laid out with a search function that was much easier to use than most of their competitors'. Once I identified the Ram trucks in their inventory, I made the 55 mile drive to the dealership.

What a beautiful facility! It seemed brand new and the pride exhibited in the well maintained condition of the showroom resonated in the attention I received from Keith Sullivan on the sales staff. My knowledge about the Ram 1500 from their website coupled with Keith's listening skills allowed us to quickly work towards a purchase. In less than one-half hour, we closed the deal.

I picked up the vehicle and received the same awesome service from Larry in Finance with the paperwork. Everything was as we discussed during the sale.

Before I left with the Ram, I received an introduction to the Service and Parts Director, Tom. This was my first purchase at a dealership where that type of introduction took place. Very professional in my judgment.

Keith gave me a new vehicle introduction which included memorializing my smiling face on a picture with the new Ram. I can honestly say that if you want to leave a new vehicle dealership with the smile on your face that comes from feeling appreciated for your business, stop by Stephens CDJR of Bennington.

Earlier this week I purchased a 2017 Jeep Renegade from Stephens. My dealer was Keith. I was impressed and pleased by the professional manner in which Keith conducted our several discussions about the car and the trade- in for my own car. He was informative, factual, thorough and at all times friendly and considerate. In short, it was a pleasure to work with Keith.

Rest assured when it comes time to consider buying my wife another Jeep Cherokee or equivalent, I will give Keith and Stephens a call.

Earlier this week I purchased a 2017 Jeep Renegade from Stephens. My dealer was Keith. I was impressed and pleased by the professional manner in which Keith conducted our several discussions about the car and the trade- in for my own car. He was informative, factual, thorough and at all times friendly and considerate. In short, it was a pleasure to work with Keith.

Rest assured when it comes time to consider buying my wife another Jeep Cherokee or equivalent, I will give Keith and Stephens a call.

Earlier this week I purchased a 2017 Jeep Renegade from Stephens. My dealer was Keith. I was impressed and pleased by the professional manner in which Keith conducted our several discussions about the car and the trade- in for my own car. He was informative, factual, thorough and at all times friendly and considerate. In short, it was a pleasure to work with Keith.

Rest assured when it comes time to consider buying my wife another Jeep Cherokee or equivalent, I will give Keith and Stephens a call.

was a pleasure to deal with made the buying process easy

I love my new 2021 Dodge Ram truck I just got from Stephens of Bennington . I've already received many compliments on how nice it looks. I want to thank Keith Sullivan for his courteous help throughout the process and the "entire" professional team who always stay laser focused on customer satisfaction. They made it a hassle free and positive experience for me. If your're in the market for a vehicle, I highly recommend Stephens . I have been their customer since 2012 and this is my 3rd vehicle since then. Please give them a chance, you'll be glad you did. - Craig Lavilette

Excellent service from Keith

Quick, easy and transparent process.

I called on Saturday and they took my info. When we arrived Keith had the Jeep all ready to go for a test drive. They took $500 off the asking price and since I had researched what I wanted I knew we were getting a decent price. The process was quick and easy which was great since we had an active 5 year old with us! They weren't pushy and didn't try to upsell us. It was super clean when I jumped in and I am so happy with my new Grand Cherokee. Thanks Stephens!

Matter of Fact, easy to work with, no pressure, and flexible. All the things I look for in working with people.
Thanks Keith

An anniversary coming up! My wife Coleen needs a jeep Cherokee! I searched and found Stephens Auto Group. I made initial contact with Keith Sullivan and he asked me questions that pertained to me and counseled me into the best opportunity and price for the Jeep Cherokee that we wanted. The process was direct, to the point, and professional. We arrived and the paperwork was efficient and we drove away very happy! That Keith and Stephens Auto Group!

Great service, great price, super easy no hassle purchase.

I had been driving my wife nuts searching for my perfect Wrangler for over a year! FINALLY Stephens of Bennington made my dreams come true!! I found my dream Jeep in my price range and payment and they made it happen the same day! When my wife and I walked out of there with a smile from ear to ear we said “that was the easiest transaction for a car we’ve ever been through. Jason and Keith were awesome ! Thanks again !!